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How To Implement Effective Customer Service Training 2023 It ensures customers get the same message regardless of which team member they interact with, while also saving […]

NLP 101 Linear Models for Text Classification by Lisa A Chalaguine While some researchers have started to study the potential of including emojis in SMSA in […]

Here’s Everything You Need To Know About Natural Language Generation NLG Our contributors work under the oversight of the editorial staff and contributions are checked for […]

Generative AI heralds a new era in customer service chatbots AI tools are effectively integrated in almost all aspects of our daily activities, from entertainment to […]